When we clicked on the ‘Contact Us,’ button, it went directly to our Microsoft login credentials. In neither plan are the support methods of contact specified. It also adds engineering led web based webinars, and Advisory Support for remote configuration of how to scenarios, and configuration and setup scenarios. This upgraded plan has a faster turnaround time of also under 1 hour for the most critical issues while adding priority routing, but then a target of under 2 to 4 hours for the less severe problems. There is also an option to upgrade to a Professional Direct support plan, which has a cost of $9 (£6.80)/user per month, with a minimum of $180/user per month. There is also access to virtual on-demand training. For less severe issues, help is provided in under 4 or 8 hours depending on the issue.
Technical support is included 24/7, with a target to address the issue in under an hour for the most critical issues. Technical support is included with your subscription though you can also upgrade to a Professional Direct support plan (Image credit: Microsoft) Supportĭynamics 365 includes the subscription support for no additional cost.
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